Global Capability Center (GCC)
VIIPPL make sure the centralized team for GCC perform a wide range of business functions and services from a single location, typically in a cost-effective region. These centers are designed to support the global operations of the parent company by leveraging local talent, optimizing processes, and driving innovation.
Key Functions of a Global Capability Center:
- Handling back-office functions such as finance, HR, IT support, and procurement.
- Streamlining processes to improve efficiency and reduce costs.
- Developing and maintaining software applications and IT infrastructure.
- Providing technical support and cybersecurity services.
- Conducting research and developing new products or services.
- Innovating and improving existing offerings.
- Managing customer inquiries, support tickets, and service requests.
- Providing multilingual support to cater to global customers.
- Analyzing data to provide insights and support decision-making.
- Implementing business intelligence tools and dashboards.
- Managing logistics, inventory, and supply chain operations.
- Ensuring efficient and cost-effective distribution of goods.
Benefits of a Global Capability Center:
- Cost Efficiency: Reducing operational costs by leveraging lower-cost regions for labor and infrastructure.
- Talent Access: Tapping into skilled talent pools in specific regions.
- Scalability: Easily scaling operations up or down based on business needs.
- Standardization: Implementing standardized processes and practices across the organization.
- Focus on Core Competencies: Allowing the parent company to focus on core business activities while the GCC handles support functions.
- Innovation: Driving innovation through dedicated R&D and technology development teams.
